Griff Gate Ltd. undertakes to comply with Singapore law and the highest standards of data protection.
We do not have access to or control over user data accessible by our applications: files and data
are stored and processed on our users' storage devices and are not uploaded to third
parties.
We only collect personal data that are relevant and are limited to the extent necessary.
The personal data to which we have access is necessary to provide you with effective customer
service, license management, dispute management (refunds) and timely information about the
product you have purchased.
Generally, this information includes name, email address, type and date of purchase, license
type and activation information, as well as communications with our support team, session
metadata.
We generally store data for 90 days. We may waive this 90-day time limit in certain cases,
specifically, but not limited to, for data collected in connection with ongoing complaint
handling or for data needed to correct a malfunction during the time of the correction. Griff
Gate Ltd. never access or store sensitive payment information such as your credit card number.
We only collect personal data for our customers' services. We only collect personal data if you purchase a Minacriss license, open a ticket or actively subscribe to our newsletter.
In accordance with the needs of all our current and prospective customers, we may use your information completely anonymously for product development opportunities, internal statistics relevant to customer satisfaction (such as general trends or preferences), general development of our products and services, and other business-related traffic information. For further information see article 6.
Upon request, you may – at any time – have access to your personal data, in particular to view, update or delete them. To do this, please send us your request electronically.
Unless otherwise required by law or legal order, personal data will not be disclosed to any third parties other than the partners identified below and will only be disclosed for the purposes set out above.
The web browser and the servers of Minacriss, as well as all the communications between our software products and servers are protected by high-level SSL encryption. Beyond that, only employees directly involved in customer service and analysis have access to your personal data. You acknowledge and accept that Griff Gate Ltd. shall not be liable for any direct or indirect damage resulting from events such as, but not limited to, malicious third-party intervention or any technical failure.
Similarly to the majority of websites, Minacriss.com uses cookies to improve the service and to analyse the use of the website. Griff Gate Ltd. is committed to respect your personal data and to inform you transparently on how the data are collected.
What is a cookie?
A cookie is a small packet of information that is sent to your browser and stored on your
computer's hard drive. Cookies are widely used to store user preferences, track sales and
perform anonymous analysis. They are also required during the login and identification
processes.
What cookies exactly are set?
The Minacriss.com directly sets some cookies for supporting the basic features:
Google Analytics
Google Analytics is a web analytics service provided by Google Inc. (‘Google’). We use the
anonymised data collected to analyse the use of the website and improve our content and user
experience accordingly. By using our websites, you consent to the transfer of your data by
Google to servers in the United States. Google Analytics does not identify users and your IP
address will not be associated with other data held by Google.
How to manage existing cookies?
All modern internet browsers have settings that allow you to block first- or third-party
cookies, or both. You can also easily delete all or selected cookies, see the links below for
instructions.
To find out more about how you can manage cookies, please see the privacy features of your browser.
Once you have purchased a license for one of our products, you will be automatically subscribed
to our mailing list and we will keep you informed of important updates for the product you have
purchased. It is essential to communicate with our users about new features or the
discontinuation of a particular feature. You can of course unsubscribe at any time: all the
emails we send you include an Unsubscribe button. We will never forward your email
address to third parties for marketing purposes.
Application crash reports are sent up to our servers without individual data so that we can study them and make fixes.
Collected data:
- Environmental data (operating system version, system status).
- Events within the application (does not include user data).
Our websites and software products may contain links to other websites not related to Minacriss. While we make every effort to link to high quality resources, we shall not be liable for the content of such websites or the privacy practices of third parties who operate them. Make sure to check and familiarise yourself with the privacy policies of these service providers before providing them with your personal information.